Mona possesses an extraordinary ability to bring out the best in people as well as systems. The wide and deep regard for her abilities as well as her character is no accident; she earns it. She is clear about processes, tireless in gathering feedback, and abundantly helpful in providing new skills, awareness and knowledge. Mona also possesses a deep and abiding regard for privacy and confidentiality-a trait that is all too rare in our instant-gram/twitter/snapchat-crazed society.